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Privacy Policy

Caring Cubs Daycare ("we", "our", or "us") is committed to protecting the privacy and security of the personal information of our children, parents/guardians, and staff. This Privacy Policy explains how we collect, use, store, and share personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Information We Collect

We may collect the following types of personal information:

From Parents/Guardians:

  • Full name, contact details, and address

  • Identity document or passport details

  • Emergency contact information

  • Banking details (for payment purposes)

From Children:

  • Full name, date of birth, and gender

  • Medical history, allergies, and special care requirements

  • Daily attendance records

  • Photographs and/or videos for internal use, progress reporting, and authorised marketing (with consent)

From Staff Members:

  • Full name, contact details, and address

  • Identity document

  • Employment records, qualifications, and criminal background checks

2. How We Collect Information

We collect personal information directly from you when you:

  • Complete our enrolment forms

  • Communicate with us via phone, email, or in person

  • Make payments to the daycare

  • Provide medical or emergency information about your child

We may also collect information from authorised third parties (e.g., medical professionals, schools, or government agencies) when necessary.

3. Purpose of Collection

We collect and process personal information to:

  • Provide safe and appropriate care for your child

  • Maintain accurate enrolment and attendance records

  • Communicate with parents/guardians about their child’s progress, activities, and wellbeing

  • Process payments and manage accounts

  • Comply with legal, safety, and health requirements

  • Ensure staff suitability and compliance with child protection laws

4. Sharing of Personal Information

We will not sell or rent your personal information. We may share information:

  • With medical professionals in the event of an emergency

  • With government agencies or regulators where required by law

  • With our authorised service providers (e.g., payment processors, IT support)

  • With other parents/guardians in specific contexts (e.g., school events or group communications), with your consent

5. Data Storage and Security

We store personal information in secure physical files and password-protected digital systems.
We take reasonable steps to protect personal information against loss, theft, unauthorised access, or disclosure.

6. Photographs & Media

We may take photographs or videos of children for:

  • Internal records and progress tracking

  • Display within the daycare

  • Social media, website, or promotional materials (only with written parental consent)

7. Your Rights

Under POPIA, you have the right to:

  • Access your personal information

  • Request correction or deletion of your information

  • Withdraw consent for certain uses

  • Lodge a complaint with the Information Regulator (www.justice.gov.za/inforeg)

8. Retention of Information

We will keep personal information for as long as it is necessary to fulfil the purposes for which it was collected or as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our notice board and website (if applicable) with the date of revision.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:

Caring Cubs Daycare
Address: 29 Bhimy Damane Street, Middelburg, South Africa

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